GREAT Experience w/ Universal Truck Rental!
16' Truck - Compliment
CANADA -- Seriously, I do not understand all the bad reviews!
I booked this truck on the phone, the woman I spoke to, Shauna, was as friendly, helpful, and polite as can be. The price was great. She really helped me to keep the cost down, and it was all smooth. When I read all the terrible reviews I called and spoke directly to the owner, Steve. He answers the phone. Anyone who says they can't reach him sure isn't trying very hard. I expressed my concerns based on the reviews, and he did his best to put my fears to rest.
Over the next two weeks I must have called Shauna at least 4 times changing the reservation - pick up day, pick up time, drop off location even! Every time we spoke Shauna was again super friendly and helpful. She would have been within her right to start getting annoyed at me! But she didn't.
When I picked up the truck it was in great shape. My only complaint was the engine was running when I got there. I was 1/2 hour late arriving, which means 1/2 hour of gas burned and emissions released :O( I didn't love that. But otherwise the truck was great. No problems at all. The inside was clean - not Mr. Clean clean, but who the hell expects that! I had no mechanical issues. The ramp design is bad - you need a second person to hold the catch out of the way when you push it back in. The door in the cab rattles like mad. And their gas policy is ridiculous. In order to make sure I have NO empty space in the gas tank, it went to overflowing both times! A bit too much. But that is minor.
Overall I had a great experience, and I would definitely use them again! Don't be scared by these other reviews. I had a small business. I know how easy it is to anonymously slam someone. It's a power trip, and often what's written is not even true. So try these folks out. I was happy I did, and it saved me a lot of money!