Worst Shopping Experience - Never Buy at Sears
Electronics - TV - Complaint
NORTH OLMSTED, OHIO -- Went to go buy at TV at Sears on Black Friday after work. This wasn't during the early morning chaos, this was at night.
We found a TV we liked and asked the Sales Rep if it was still available. He said yes and we inquired about credit options. He seemed like he knew what he was talking about at first and had us enter our information into a computer. After a few minutes he printed out a piece of paper, never told us the price, never told us what we qualified for, never told us what our payments would be and then said "have a nice day" and told us we could pick up our TV downstairs.
He signed us up for a lease agreement and did not provide us any information. We were so confused and started looking at our receipt as we walked away. The receipt contained a lot of numbers and brief information about the lease and what it entailed. We had no idea what this all was so we called customer service because everyone in the store told us there was no Customer Service Department in the actually store we were in. The lady on the phone was rude and had no idea what she was talking about.
We decided to just go back to the Sales Rep and cancel our order - we never even left the store with the TV. He had signed us up for a ridiculous lease agreement which had us paying $900 for a $500 TV. It was a horrible experience.
We went back to the Sales Rep to return the TV that we never even got and he said our money would be returned within 2-3 days. It has been 2-3 days and our money is still not credited to our account. I had to call Sears Customer Service again, and they said it would be 7-10 business days! And they couldn't even confirm if everything would be processed correctly and told me to call back again if I didn't see the money soon.
I hate Sears after this experience. This is my first time buying from Sears and I will never buy anything from Sears ever again. No one seems to know anything and I would like my money returned to me ASAP.