Target Complaint - Bridal Registry
Recently I decided to use Target to register for my bridal shower. I registered around Sept. 1st, my shower was Oct. 7th, and my wedding was Nov. 3rd. At my shower I received numerous multiple items from Target, many of my guests complained about the cashiers not knowing what to do w/ registry items. I was a little upset w/ this but I got over it considering I was able to return the items for a instore credit. Then for my wedding I received more multiple gifts, when I went to exchange these items for a instore credit, I was told that without a gift receipt I could no longer return items, this new policy went into effect Nov. 1st. I believe. I was appalled at this new policy. I talked to every manager their was at the store. They said there was nothing they could do. So then they gave a 1-800 # for a customer service rep., whom was very rude and insensitive to me. I was mortified at the way this women talked to me, I was also mortified at the fact that I asked my guests to spend their money at Target for me (I brought a lot of business to the store) and not only were all of these multiple gifts the stores fault but the store was refusing to fix the problem. Well I left the store feeling taken advantage of and I decided I would not stop there. 2 days later I called the 1-800 registry number and found out that I was able to return up two items on my registry without a receipt. The women explained that the policy had been changed. Well I was glad because I only had two items to return but I still will longer give target my business, let alone step foot in that store. had I had known that Target was going to change there policy I would never had registered there. What ever happened to the customer is always right. I was not asking for target to give me cash back without a receipt is all I wanted was a instore credit for my two unopened items. I am also now pregnant and I will not register in your lullaby registry. Target may not go out of business because of me, But I guarantee that other consumer will be as unhappy as I am and your business will go under if target does not correct this unreasonable policy. I would also like to note that I looked into other bridal registry's such as Bed Bath & Beyond and if I had registered their I would have been able to take any items back for cash, without a receipt, because my registry acted as my receipt.
To help keep me as a potential future customer, I would like the following:
Their really is nothing Target can do for me, because I will never shop their again.
At the very least I would like a response from your company regarding this incident. Thank you for your time.