Linens N Things Informative - Linens N Things Going N Circles
I placed a gift order on their web site, using the registry feature. When I submitted the order, an error message appeared, noting that the order did not go through and I should go BACK to submit the order again. I did just that after checking “My Account” several times, allowing enough time for any order placed to appear there. Not long after resubmitting the order (actually, as far as I could tell, submitting it for the first time), I received two email order confirmations. I called Customer Service immediately, and was assured that one order would be cancelled.
The next day I received two shipment confirmations. I tried calling Customer Service again, but kept getting dropped in their voicemail system. So I emailed the address shown for Vice President of Customer Service (a link at the side of the text). First came an autoresponder. Then came a poorly worded message saying that nothing could be done. I responded, and got another autoresponder, followed by another poorly worded message. I asked to be referred to a supervisor. Twice.
Their solution is that I should go to the bride-to-be and tell her to ship back the duplicate order. These are towels, with no gift wrapping available. What would you do when you got them? Almost everyone I know would throw them in the washer right away. Send them back? Plus, how embarrassing for both of us to ask her to resolve the corporate dilemma by shipping back a gift. Not a satisfactory solution.
Every message in response tells me that this is my fault. I was just scolded for not calling in the first place. Pardon me, but I tried. Repeatedly.
This is not customer service. This is absurd. Stay away from them. There are other, better places handling the same brands.