Ignorant Third Party Reps Through Walmart Customer Service
JUDA, WISCONSIN -- And this is what I emailed them...
First and foremost I am taking the time out of my busy life to email Walmart corp. to let you all know how pathetic the customer service department at 18009256278. If a customer calls for a technical problem it should be dealt with in a professional manner, not a ghetto non educated third party call center.
I called after attempting to place an order online through Walmart.com, it was for the Lego Friends advent calendar. According to Walmart.com the item could be picked up next week Friday at my local Walmart, however it decided not to let me complete the order. I called the lovely (I'm being very sarcastic) customer service phone number where I was transferred three times and spoke with very uneducated individuals. The first lady whom was ghetto and had horrible English, had no idea what the Walmart site to store was HELLO, why in heavens name would Walmart hire a third party company if the employees are that dumb...she was yelling at me and rude when I asked her to adjust her headpiece so I could understand/ hear her better. She didn't so I yelled and for five minutes argued about being able to talk to a supervisor. After waiting on hold for another seven minutes and the same elevator music and automated messages about going online to check the status of an order. The male supervisor, Devon (I think) came on. He was yet again obviously extremely uneducated (horrible ghetto English, like South Chicago gangster wanna-be).
Whatever, I explained again what happened. Devon, said there were no zip codes matching, I found out he was deaf on top of just plain stupid. He obviously is so uneducated he typed in four numbers for a zip instead of five!!!! Really, I know that at Walmart only pays minimum wage but come on where in USA is there a four digit zip... I clearly told him 53566 not 5356. When he pulled it up finally realizing he was dumb there were non in stock I asked how that could be when on my end it clearly stated could be picked up 12/13/2013. He started yelling and talking over me about how there were non in stock.
So I asked if he could find one within fifty miles. He yet again showed me how poor the American education system and Walmart is, by telling me that on his side when he typed in 53511 Beloit, WI that there were no other Walmart within that fifty miles...there are ten at least...so I opened another tab on my browser went to the website and wow Dekalb, IL is 49.16 miles away from 53511 Beloit, WI. I pointed this out to him and asked if there was some IT tech problems. He being a very rude uneducated individual yelled and to continued to speak over me when I was explaining his computer should show what mine does! Especially working under the Walmart customer service department. He just kept on how he had no stores within that fifty miles showing up, what an idiot! So I told him he was an ignorant obviously ghetto as hell employee showing how Walmart loves to keep their poor employees poor and dumb.
Shame on you Walmart for three reasons...
1- Educate your third party reps! Come on for someone at one of these call centers not to know what site to store is.
2- Please for the sake that time is precious speed up the customer service line.
3- FIX WALMART.COM obviously there is a glitch. I already spent the extra cash for the toy threw Kmart where it was a very smooth transaction and I didn't have to listen to an uneducated ghetto employee who had no idea about the services their company had / had not have to offer me.