Allied Home Warranty Has Awful Customer Service and Zero Knowledge of Services Provided
GRANBURY, TEXAS -- Allied Home Warranty has terrible customer service. I have worked in different forms of customer service for 6 years so trust me when I say I know a thing or two about how you should treat your paying customers! Plus, I have common sense about how you should treat other people. Allied Home Warranty knows nothing about customer service.
My husband and I filed a service request 2 weeks ago for a simple dishwasher repair and it is still not fixed (simple enough that I diagnosed the problem and my husband could have easily fixed it in 5 minutes). Since we pay for their service we decided to have them fix the problem instead of us doing the repair (this is what a home warranty company is for, right??).
After multiple unreturned phone calls and voicemails spanning this two week time, my husband waited for over an hour on hold today (over two hours on the phone in total and his entire afternoon) only to find out they won’t replace the simple part. They will only give us $229 cash to replace our $600 Whirlpool Gold dishwasher. Wait, how did we go from replacing a simple part to replacing the entire thing?!? After filing a complaint with them and speaking to a supervisor they will give us $249, instead of $229. Hold the phone, you shouldn’t have gone out of your way. (This is sarcasm, if you couldn’t tell). Why they won’t just replace the simple part and be done with it is beyond me.
Fine, we will take the measly amount offered and be done. The bigger issue here is how we were treated. You are a company that provides a service to those that need your help. Provide this service. Answer their phone calls and call them back when they leave you a message. Offer whatever you can, within reason, to make the customer happy. This is how the customer service industry works. If you search for Allied Home Warranty reviews you will find many people who feel the same way about this company as we do.
I have never written a review online for anything, ever.
I felt that need to warn people not to waste their money on this company and to be aware of what they are getting into.
Do not sure Allied Home Warranty!