Never Buy From Ashley Furniture
WESTON, FLORIDA -- Never buy from Ashley Furniture, We went to purchase a sectional, and a daybed for my 5 year old daughter. I provided a drawing of what we needed. The sectional came and the chaise part was on the wrong side, I told the delivery guys this is not what we ordered. We called the store and the manager proceeded to tell me it was my fault and I would have to pay a 200.00 restocking fee. I told him that his saleswoman took the order wrong and I was not going to pay. The delivery guy had to call customer service on our behalf to have it returned free of charge.
Then he told me that he could not get me the one I needed for another two weeks because it was out of stock. The manager told us that as long as we did not give them a bad rating he would make sure we get our chaise very soon and he would follow up with us. Then when I went to my daughters bedroom we notice that they must have run out of bolts and used different ones to put the bed together which looks ridiculous on a white day bed. Then we notice that the part of the sectional they did leave, one of the cushions did not belong to that set. Wow talk about a total screw up. Two weeks went by and no chaise and no call When we called customer service to see where our chaise was that we were promised would probably be on time if not earlier, they didn't know why no one called us to say they needed more time.
At this time I went ballistic, we had a birthday party scheduled and we would not have our new furniture on time, it has been one of the worst experiences. The sad part is that we bought everything cash and we were planning to buy a dining room and bedroom set as well cash. That is never going to happen and I promised myself that I would do everything in my power to get the word out of the terrible service and experience they have been so gracious to provide. Horrible!!!!