Another Outrageous Episode in the Sorry State of Sam's Club Auctions
Auctions & Customer Service - Complaint
BENTONVILLE, ARKANSAS -- The moral of my experiences with Sam's Club is that I'll never taker part in any of their auctions ever again. They are not real, nor are they run by a trustworthy merchant. Late in Nov 2013 I bid on an item on the auction site and was notified via e-mail by Sam's Club that my bid had won and that I was going to be advised of the detailed shipping charges once the item is shipped.
That was the last I heard from the Club about the item I am supposed to have won. On Dec 7, I called customer service to find out why I did not receive the item, nor heard from the Club about when it was going to be shipped. As it appears to be the case with all Sam's Club employees, they are trained to be arrogant and discourteous with consumers when it comes to dealing with complaints. This one began by falsely claiming that they could not verify my credit card which resulted in canceling the order.
When I pointed out to her that I had other orders go through with Sam's Club.com before and after this auction item without any problem and that I NEVER received any advise from Sam's Club that there were any issues with the verification of the credit card that needed to be addressed, she plead ignorance about why I did not hear from the Club. Judging that it was a total waste of time continuing to deal with her, I asked to speak to her supervisor. When the latter came on the phone she gave me an entirely different story. Now, she claimed that when they went to pull the item from their inventory they discovered that it is damaged and decided that it could not be shipped to me and the order was cancelled as a result. When questioned about why another item was not ordered from their supplier and sent to me? she responded by saying that the items offered on the auction site are DISCONTINUED items that are one of a kind and cannot be replaced.
Once again that was a false claim because I bid on a camera that is still offered in the Club in my area. She had no answer when I referred her to the case of the camera. She could not explain to me either why I was never notified by the club of the cancellation of the order which resulted from my winning auction bid, nor the reason for the cancellation. And that is from a multi-billion dollar company that appears to present itself as one that does not seem to know how to run its business based on my experience. All she could offer me was a suggestion that I continue to monitor the auction site in anticipation of the return of this item to the auction block and re-bid on it. She forgot that she had already mentioned that the item is "DISCONTINUED" and that's how it ended up on the auction site back toward the end of November in the first place.
In turn, I told her that Sam's Club Auctions are a total waste of time and are not worth wasting the energy on, based on two experiences of such extremely poor service, and that I'll seriously consider stopping doing ANY business with Sam's Club as an unworthy merchant.