Rite Aid Pharmacy - Rudest Pharmacy I Have Ever Been To...
GOOSE CREEK, SOUTH CAROLINA -- My nightmare encounter started when I walked up to the counter to give my prescription to the associate and she, in terrible broken English, just looked at me with the most disgusted look and said "just hold on...." and walked away. Strike #1.
Once the associate returned she looked at my order, hit some keys on her computer and after having to apologize for making her repeat it three plus times because it was evident English was her second language, she tells me in no certain way "we no have enough" and literally handed me my script back and walked off. Strike #2.
I proceeded to wait till she walked back over to the counter, trying hard to remember I am a mother standing there setting an example for my children who were with me at the time, asked if she could please check the other local Rite Aid pharmacies to see if they had enough in stock because I needed it filled that day. I want to add I know from being a loyal platinum customer that this is easily done by simply checking something in the computer, if I thought she had to physically call each one I would never impose on her to do that because she does have other customers to wait on other than me. After asking about the other stores she said to me, puzzled look and pointing at her chest, "you want me check other store, we no do that but you welcome call them you self" and again walked away. Strike #3 I'm out.
I would have asked for the pharmacist and or manager at that moment but in my opinion I shouldn't have to, not to mention that employee set the tone of that days interaction and it could not recover. I drove across town to my old Rite Aid store I've used for years with no issue. I just built a $300,000 home just 5 minutes from that store I just poorly reviewed and it irritates me because I now feel I have to spend an extra hour of my time to go across town to get good treatment. Just an FYI, the next week my husband went to fill his script and was told by the same pharmacy that the dosing instructions weren't "clear enough" for them because the Dr wrote "use as needed" and handed it back and the pharmacist walked off with a "sorry, call your Dr to get it corrected" and the employee if front of him at the register, literally looked around him and asked the gentleman behind him if she could help "next in line".
I did later take his to our old Rite Aid and the pharmacist immediately explained the issue with a smile and an apology and called the Dr's office for us, cleared the issue, and had it filled for me in 30 minutes flat. I did use this location I poorly reviewed a couple more times due to sheer convenience and had a problem every single time and it was handled rudely every single time as well. I have been a customer service manager for 15 plus years and this is NOT how you treat people you hope to keep as recurring customers. I hope to be completely transferred over to another pharmacy and a happy customer again. Your loss Rite Aid.