www.mandrakesoft.com Complaint - customer service, no return on software law
I normally havent purchased software, but I wanted to try Linux. I purchased a box from macmillansoftware.com of Mandrake Linux. It had a multitude of bugs in it from the start, and I still cant connect to the internet with it. Their "support" consists of asking a question by email through their site which is set up to be extremely inconvenient, then waiting for a response for a week, two weeks, a month, etc. in which they ask you questions that have no relevance to the problem. I attempted to get a refund, but it seems that the software industry has pushed a law into existance that you cant get refunds on opened software, only exchange it which does not a bit of good.