Orbitz - No Human Beings Home - Ever - Good Luck!
Customer Service - Complaint
CHICAGO -- ALTHOUGH I have been using Orbitz pretty much since they've had an online site, I think I've finally had it with trying to reach a human being through customer service, any branch, any time of day, any time of the year.
Every now and again there is something that has to be done by a human being e.g. adding frequent flier # to trip that is booked but not yet flown, bereavement fares etc. They have the worst customer service, bar none. Once you GET someone, they are fine, but I have been trying for 3 days, probably 5 hours on hold, disconnected 4 times after interminable holds, UNBELIEVABLE. I have stayed with them all these years only because it's convenient to have a historical record of our family travels in one place. Every time I have to contact customer service - the same thing.
Oh, and by the way, customer service does not respond to emails either. That's it for me!