Red Lobster - Waiting 1 Hour for Seating With Half Full Restaurant
hostess - Complaint
ALTAMONTE SPRINGS -- On Monday, Dec. 9, 2013 my family of 10 took me to dinner for birthday. I arrived first asking the hostess for table for 10. Her respond was, you will have a one hour wait. I asked why because business was slow and I seen tables everywhere. They had closed off one side of the restaurant so you waited the one hour or ate else where. Are you serious? I am in the restaurant business and a known restaurant like Red Lobster, in the holiday season and normally a packed place, you are told to wait an hour is totally unacceptable. No way of communicating with some of my party, to have them go somewhere else, we waited and actually enjoyed the meal but still couldn't forget the welcome we got.
You never tell a customer what they don't want to hear. You kill them with respect and kindness. Service was excellent and meal was outstanding, but closing down half of restaurant and telling people either wait for tables to clear or they couldn't accommodate you is very unprofessional. Never in my life have ever put a complaint to a restaurant, but my feelings are this should of never happened.