Sears - Stove Delivered on Monday - Still Not Installed on Saturday!
FAIRLESS HILL AND CORPORATE, PENNSYLVANIA -- On Sunday, December 1, 2013, I bought a gas stove from my local Sears on Oxford Valley Rd., Fairless Hills, PA. The salesman (Tom) sold us the stove with conversion and installation services which he said the delivery guys would perform when they arrived. The delivery guys said that a technician installs the stoves and we needed to call the 800 number. Since that day, I have been on the phone with Tom, his manager, 1-800-497-4402, and the Installation Solutions team. Each day I was told a different story, was told of another 24 hour delay, promised a different installation date and finally..today..was given an installation date of tomorrow. I spoke with the installer to arrange a time and he informed me that he was not qualified to convert and install a propane stove.
So, it’s Friday and I not only have no stove, I have a brand new, unusable one sitting in my kitchen. I called Installation Solutions and was told (again) that this would be escalated to an emergency and an installer would call me.
The salesman promised to pay for the installation if I found a local installer to do it. I finally did find a local installer but Tom is now refusing to pay saying that he already paid Sears to install it. However, Sears can’t install it and his payment will be refunded to him.
Tom’s store manager, Bill, is not helpful, not apologetic and is frankly snide.
Don't waste your time writing to the person who pleas with you to write before you post a complaint ('email@example.com'). They don't even answer you!