Best Buy - Return of Defected Merchandise
Customer Service - Complaint
FORT WORTH, TEXAS -- I bought a iPod from Best Buy, I didn't open it for a few months, I finally did open it and downloaded my songs and used it twice, on the third time to use it, it would not work, I took it back to the Best Buy in Lake Worth and the Customer Service person told me to go get another one, then when I got back to customer service she pushed the iPod back at me and told me to take out the ear phones since I didn't bring mine, I thought that was a little odd, but ok... Then she called the manager because it was past the 15 day return policy. The iPod was used twice, I had a receipt and it no longer worked, that's 75.00 a use.
I cannot believe with as much items I purchase through Best Buy that they simply could not exchange this item. And the Customer Service at that store is horrible.