Best Buy - Bought four HP Laptops - all four faulty hard drives
G6 HP Pavillion Lap Top - Complaint
PORTLAND, OREGON -- I bought THREE HP Pavilion Lap tops at about the same time for family members----and ALL THREE had failed Hard Drives. I actually had two of them in the tech shop at Best Buy at the same time. One of the three was irreparable, so kicking in a little money it was replaced at Best Buy and is the G6 HP Pavillion that I will now talk about.
The computer that I replaced the third lap top with is a HP Pavilion G6 Series. Purchased it on August 18, 2012. HARD DRIVE Failure, in the shop March 18, 2013.
The SECOND HARD DRIVE FAILURE happened just nine months later on December 8, 2013. I took it back to Best Buy. But by now my one-year warranty for the computer is now out-of-warranty. They did say they would replace the Hard Drive as it had just been replaced in March of 2013. The diagnostic tool on HP said it was a Hard Drive Failure.
The following day I got a call from BEST BUY---They inform me that the problem is not the Hard Drive, it is the mother board. BEST BUY tells me it would not be worth the cost to fix, and just buying a new one would be the best thing to do.
I pick up the HP Laptop from Best Buy. I have to say at this point didn't really trust what was said to me about the laptop. I was told also when picking up my lap top, that the diagnostic tool in HP's are not real reliable.
I get home, decide to look at the hard drive---open it to view the hard drive and lo and behold when it was replaced in March 2013 - it was replaced by a TOSHIBA hard drive.
I call Toshiba....no warranty on the nine month hard drive---why? ...I believe because the TOSHIBA was put in an HP product and not a Toshiba product. Called HP---not their problem and that this has to do with where I bought it at which was BEST BUY.
BUYER BEWARE of the WARRANTY specs on your product. They can use replacement parts (where you have it purchased, i.e. Best Buy when you get warranty work done) that are not genuine parts for the computer. HP told me this----
I will NEVER buy another HP product.