MCI Complaint - MCI- inmate collect call scam !
PLAINVILLE, CONNECTICUT -- I am trying to get some help on a complaint I am trying to file against MCI. My boyfriend is currently serving time at a correctional institution in Connecticut and I am no longer able to receive collect calls from him due to a 'block' MCI has put on my phone. I will back up a little bit so you can understand my outrage.
I've been in contact with my boyfriend via the telephone for about 1 month now. As you know, in order for him to call me, he has to call me collect using MCI. In the recording, it asks you to press 5 to accept...which I've been doing all along up until Saturday, April 15, 2006 when MCI put a block on my phone. (Just so you know, I am in great standings with SBC/AT&T and pay my phone bill every month) They informed me that in order to get the block off my phone, I have to set up an account with them by faxing my current telephone bill to them. First, I feel it is none of their business what is on my telephone bill and I feel that this is an invasion of my privacy. Secondly, I feel that they are forcing me to do business with them due to the fact that my boyfriend and I are currently in a situation that we have no control over. I also feel that they are taking advantage of inmates and their families by forcing them to do business with them....that is unethical ! I was also told that what they are doing is unlawful and there was an attorney in Connecticut fighting this with a class action lawsuit. I've tried to contact my local carrier, SBC/AT&T and they simply stated they could not help me due to the fact that MCI has a contract with all the correctional facilities in CT and they have final say as to how things are done. Personally, that is not my problem that Connecticut has chosen 1 carrier to handle all the collect calls from these institutions. They have no right to regulate how many phone calls I wish to receive in the privacy of my own home! I feel I still have a legal right to choose whom I do business with.... if not, then this is an injustice! I have no interest in doing business with MCI due to fact of how they are making me feel. If I don't go with them, then I will no longer hear from my loved one...that is outrageous! This is NOT a positive step in the direction of trying to get inmates to do what they can to stay out of trouble and so on. I feel that when they have the ability to communicate to someone on the outside helps them do their time in more of a productive manner.
I feel outraged that this is going on and no one is doing anything about it! I am speaking out for all the family members and inmates that think they don't have a voice! I will be their voice!
As an American citizen, I have rights and I will not sit back and let this happen... something has to be done ! I will not stop here... I have a letter into the attorney generals office and also to the DPUC. We'll see who wins this battle !