Elwin Electronics Complaint - repair of television

Review by S. on 2001-12-04
WARWICK, RHODE ISLAND -- My husband & I bought a 55 inch Phillips Magnavox wide screen television from Best Buys in Warwick on July 29th--on the evening of September 29th the voice and the picture went completely out ! I called Best Buy and they told me to call Elwin Electronics with whom my warranty was to be with. I called the next day--Elwins set up a date for October 9th to come out to the house--and said a whole new board was needed--Elwins ordered the part October 16th a week after they had been out here--Elwins came out to the house again on October 23rd--they had the wrong parts for our television--Elwins then called us on November 14th to tell us they would come out on November 20th to put the reordered parts in the television set--once here --the part was faulty !! They had to yet once again --set up another appointment for some other workers to pick up the set and take it into their establishment. Elwins returned my television set tonight--the men turned the set on--you got it--the same thing happened yet again--a huge rainbow arch across the television--I told the men this is exactly what was happening when it blew out the first time--they in turn called a man Doug at Elwins Electronics--he said to leave the set there--hopefully it would work ok in the morning and if it didn't to call them back and they would have someone stop by the house tomorrow night which would be December 5th to look at it !!! I have contacted Best Buys in Warwick--talked to Eric--he wants to know nothing--I then called Phillips Magnavox in Texas and talked to Charles--he said there was nothing they could do for us because Elwins was trying to fix it and until they diagnoised it unrepairable they would do nothing--I then called the Attorney Generals and was told that by the manufacturers warranty that I have Elwins can keep doing this to us!!!! All I know is we paid $1500.00 for this set July 29th--it blew out September 29th--only 8 weeks later!!! We now have been without the television for 9 weeks just to have it repaired--this is outrageous that these businesses can take your money then send you to a repair place like Elwins that takes 8 weeks to repair and yet still return the t.v. to our home and the same thing is still wrong------I have talked and talked to all the necessary people--Best Buy--Phillips Magnavox and Elwins plus the Attorney Gerneral and we are no further along then when it first began BEWARE PEOPLE of BEST BUY STORES --ELWIN ELECTRONICS and Phillip Magnavox because NONE of them will help !!

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