Sharp Electronics Corp. - Oxymoron - Sharp Customer Support
Sharp 60" Aquos Quattron TV LC-60LE847U - Complaint
MAHWAH, NEW JERSEY -- Buyer Beware of the Sharp Aquos 60" Quattron. Within 8 months of purchasing it brand new, the power board on this TV expired. That was on 11/25/2013. That was the easy part. Now we have to navigate Sharp's many misleading, mistitled departments - such as Customer Relations, Customer Support, Exchange Dept. On 12/6/2013 we were notified by a Sharp authorized repair technician that they had been directly notified by Sharp to come and do what needs to be done; however the power board for that model was "backordered," and to cross the line of absurdity - they "had no ETA on it." They never even knew when it would arrive.
At this point, shouldn't we have been given a replacement? Hows about a loaner even - just like your warranty mentions. Let's practice fair trade - you have my $1500., and I gots plenty-of- nothin'. During the period 12/6/13 to 12/14/13 we had case numbers given us; promises of a "replacement number" to be issued to us so that we could present the TV to the dealer for replacement. Today 12/16/13- we are told by the ever vague and seemingly misinformed or downright deceptive "Customer,Wahoo Dept" that no "replacement number" could be approved for that dealer! And so that means to me, just what!!??
Now we are waiting for this customer services rep's manager to contact us.
I'm 70 years old, and if they know that, they're probably waiting for me to predecease the resolution of this problem by first, going the way of the Sharp Aquos 60" Quattro power board.