Home Depot - Poor Customer Service
Appliance Delivery - Complaint
EAST LANSING, MICHIGAN -- My biggest problem is with the appliance delivery. Before Thanksgiving I ordered a new stove. They were supposed to deliver it today (12/17/13). My current stove had broken so I was looking forward to receiving it especially since I have family coming for Christmas to stay with me. I'm told that there are no stoves available (sold more than what they have in stock) and can't deliver it until 12/30/13. They couldn't provide me with a decent alternative that could be delivered before Christmas. And since they waited until the week before Christmas options at other stores are limited and not deliverable before Christmas either. I've waited 3 weeks already and they couldn't tell me before now so I can find alternatives? Customer service was a nightmare trying to talk to people and jumping through their hoops.
I was on hold for nearly an hour twice with Home Depot and Maytag. Home Depot doesn't care. I barely received a sorry and they screwed up my Christmas dinner that I'm supposed to cook. I'll never give another dime to Home Depot. I've shopped with Lowes before and their delivery was flawless.