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T-Mobile Complaint - T-Mobile Text Fraud - Text Fraud

Complaint
Review by Fraud Buster on 2006-04-18
BOSTON, GEORGIA -- Tuesday April 18th I received a bill with about 50 charges for outgoing text messsages to Seattle, Washinton number 206-313-0004. This is not the first time that I have seen this number on my bill. I was also very confused because neither do I know anyone in Washington nor did I recognize the number. Also I had been charged for 540 messages outside of my 400 message plan. Where did my 400 go? I do not make this many messages and they do not print messages made within the 400 on your bill. To make a long story short I got the runaround from 3 different representatives. "Our tracking is very accurate and according to this these are valid charges, theres not really anything we can do" I got this same bit from 3 different people. I was also told that if I did not pay the bill I would be turned over to a collection agency. Also after some research I have found out that this is a common probelm with T-Mobile and there are sites all over the internet trying to expose billing fraud from T-Mobile which I will add links to later. I also called the number to find out whos it was and come to find out that it is not in service, and after some research online and through the use of reverse telephone directories I found out that the number is registered to T-MOBILE VOICESTREAM!!!! So to wrap this up I cancelled my service which is going to cost me $200 plus my bill I have now. This is most certainly fraud and I am not the only one who this has happened to.
Comments:
Posted by Hugh_Jorgen on 2006-04-18:
For what it's worth, do a reverse lookup on your own number - it will most likely show T Mobile as well. That doesn't mean anything, just that the number is in a block of numbers assigned to them for their exclusive use to give out with phones. I would call and text the number and find out who has that phone.
Posted by badger666 on 2006-05-04:
If T-Mobile has confirmed that their tracking is accurate; then T-Mobile can provide a complete audit trail of your supposed messages.
I would expect this to contain your mobile location, sender number, text content, time of message send and number sent to.
If T-Mobile cannot produce this evidence tell them to ... go away.

P.S. you could consider moving to a decent service provider - I have found that cheap is not always best.
Posted by CihaPet on 2006-07-10:
I just noticed 7 text messages on my bill this month to that same number!
Posted by johncandy on 2006-07-13:
From googling this number, it appears to be a T-Mobile SMS center number. In other words, it looks like they mistakenly listed the SMS center number instead of the destination/origin number. In my case, the charges were legitimate even though the number was inaccurate.
Posted by adamg187 on 2007-10-23:
http://support.t-mobile.com/knowbase/root/public/tm51134.htm Look at the support page for t-mobile (the very bottom). It is showing that number as the SMS Center Number. INTERESTING?! I smell class action lawsuit.

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