They Rip People Off!! Do Not Get Dish Network. You Will Be Sorry
Customer Service of Dish Network - Complaint
CHICOPEE, MASSACHUSETTS -- If I could rate Dish Network with negative 5 stars I would
This company is a joke! I 1st signed up in February of 2013. When I singed up I ordered the everything package
Because I'm a new customer I was SUPPOSED to get a special rate of $73.00 a Month for the 1st year. They promised me I would have l my local channels including FOX and ABC and WB. We'll guess what?! After the guy came and set everything up for me he then tells me I won't be getting All my local channels! I should've know better when I asked them to email me my contract and they said no, they don't do that. That was a red flag. And it gets better. After 3 months they started charging me the regular rate. I refused to pay it because that's not what I signed up for. (And I have always paid my bills on time, never once late) so They fixed it. A few months go by and they screwed it up again and again and again. Now my bill is 120 something dollars when it shouldn't be and they won't give me the everything package for that price. They will only give me the top 240. I also was supposed to have ALL the movie channels as well with my package, They still try to charge me every month for them. Again I call them up and have to get it fixed. Every darn time I call them each person is telling me something different. They make up stuff just to shut you up but never fixes the problem or they say that I'm wrong. I literally have 3 pages of notes from every conversation I have with them. I write it down, I repeat back what I write, I've even gotten employees names and badge numbers. Which didn't do any good. For them to say that I heard them wrong every time they must think I'm pretty stupid! That's why I document everything from the time and date as well. Wait it gets better. So I complained about how they lied to me about getting FOX & ABC. They told me to go buy an antenna so I could get the channels. So I asked how can I DVR my shows then using that. They said you just hook it up, so I did that. There was no possible way to do so. So I called them up and complained once again.... The guy I spoke with had no clue what I was talking about. So I said screw it. Well a few months later, again I was being charged more than I should've been and mentioned how they told me I could DVR from the antenna. They said I needed a device. Then they wanted to charge me $50 bucks for!! I flipped out and she finally said they would send it to me for free. So I get that a few days later. I don't have the right kind of antenna!! No one ever told me to buy a specific one. I emailed them asking if they will credit my account if I buy the one I needed. They said no! They did credit my account for the 1st antenna . $30. But it's the wrong kind!! All these people do is stress everyone out. I'm so sick of them!! I'm about to threaten them and bring them to court for FALSE ADVERTISEMENT!!! I have all the proof I need by printing out everyone's complaints. My family has a few lawyers so that's not going to cost me anything. So if they try to charge me all these fees that everyone is talking about I will fight them! And I have no doubt in my mind, I will win. And from now on I will record every conversation I have with these people. It's not illegal as long as you tell them. And that's another thing! They say they record they're calls. That's a fat lie! I've told them numerous times to listen to the conversations if they don't believe me. Then they come out and say they don't record them. There's so much more to complain about but I'm sure your sick of reading this. Needless to say DON'T USE THIS COMPANY! If it sounds too good to be true is really is. All they do is lie. The 1st time you talk to them they're really sweet and conniving. Then the next thing you know they're screwing you over repeatedly and don't care! I haven't been with them for not even a year yet and I don't plan on continuing my service. I've never had as many issues with one company. I really wish I read the reviews online before committing to a two year contract. This has been a terrible experience. Don't be fooled by the good reviews. Companies actually pay people to write good reviews. It's all made up. They need to start making laws to protect people. I don't know how these people can do this to innocent people. Anyways I hope this helps with your decisions. And please go with a different company and save yourself the headache and hassle.