Acer Complaint - Will Never buy an Acer Again!
HOUSTON, TEXAS -- I purchased a BRAND NEW (NOT refurbished) acer laptop computer from TIGERDIRECT.COM (this is the 2nd laptop that broke after only 8 months bought from TigerDirect) July of 2005 and it is under warranty for one monthy (manufacture's warranty).
Two days ago this laptop started making clicking sounds and completely went out, and I called the number (tech support) that I received in a letter from Acer (when I purchased this computer). The person (Cole was his name) at that number, gave me another number and told me that I had to call Acer directly). And by the way, Cole was supposed to call me back and I never heard from him again:(
Called Acer and the tech rep. there by the name of Crystal informed me that the ONLY choice I had was to purchase a new hard drive (I had to give them a credit card #) and they would send me a new hard drive, and I HAD TO PUT IT IN the computer myself. I explained that I did NOT want to do this, and she said there was no other option. I asked over and over if I could please just send my computer to them since it is still in warranty, and she said NO and got very frustrated with me... This is customer service at Acer???
Today the new hard drive arrived (and they did charge my debit card for this new hard drive rather than placing a hold on the charge, as she said they would) and I tried to put in the new hard drive with help from Charlie at Acer repair dept. After over 45 minutes, one of the screws fell into the back of the laptop so I could not put the hard drive in successfully. And by the way there is NO WAY that a layperson can do this - as the tiny screw has to be 'dropped' into a hold, you cannot put it in the hole.
It was then that Charlie informed me that I could have shipped my laptop to them via Fedex (at their cost!) and they would have repaired it for me at no charge since it is completely covered by warranty.
So today, I had to spend the entire afternoon on the phone with Acer, now I am waiting for Fedex to pick up the computer, and my entire day has been wasted.
I will NEVER purchase another Acer product. Period. And before you do, think twice!