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Jaguar, LandRover, Volvo Spokane Informative - How do they treat thier employees/customers?

Review by Jeweler24 on 2006-04-18
SPOKANE, WASHINGTON -- I have had the unfortunate opportunity to bare witness to their customer/employee service, first hand. They hire new employees and train them to give the customer a "Boutique Experience". Which is what every customer should get when they are about to spend any amount of money at any dealership. But, they said we would be a cut above the rest(whatever). I watched thier current sale consultants do exactly the same thing, that all car salesman do, nothing all that different. The big difference is when it comes to money and the sales manager get involved. He will flat out tell you no! It(the deal) is his way or no way at all, no leeway what so ever. No haggeling over the price, if he does haggle, he makes it seem as though the sales consultant is at fault for the loss or gross profit. They also make it to where the consultant feels the loss by a lesser paycheck.
Another thing is that they paint a pretty picture of a lucrative opportunity to make money.
Telling the new employees that if they sold an average of 10-12 cars a month, they would make about $5K-$7K a month. Not bad, huh? What they failed to say is that you had to sell all new LandRovers at sticker price to make that. From what I could gather from fellow employees is that they were making an average of $200 a vehicle, no matter the cost of the vehicle. I dont claim to be a math genius, but 12x$200 does not equal $5K-$7K a month.
They really do have a great product there, they just dont have the right management to sell it. I think someone should investigate them on thier treatment of thier employees and what they promise thier future employees. Had they laid it all on the table in the begging, I would not be writing this right now. That is all I have to say about this. Thankyou for your time.
Comments:1 Replies - Latest reply on 2006-04-19
Posted by Hugh_Jorgen on 2006-04-19:
Obviously this was your first experience with car sales. There is nothing new or shocking in your story - it works like that all over the industry. Why do you think there are always openings for sales people? It's because the turnover rate is so high.

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