Portrait Innovations - "Bait & Switch" - A Promotion That Entices & POW the $443.00 Real Cost for a Few Extra Photos :(
NIAGARA FALLS, NEW YORK -- I had a horrific experience with Portrait Innovations on Niagara Falls Blvd, Niagara Falls, NY. The photographer was as personable as a wet paper towel. The lack of experience and/or knowledge in placement and lighting in the poses was terrible; Her resistance to any suggestion of poses was unprecedented to me. I have 4 grown children and have utilized private photographers and chain photographers...Never have I been subject to such unprofessional & coldness to a customer. She possessed ZERO people skills but was terrific with the pressure tactic to upsell, upsell & upsell... pushing the $449.00 pkg.
The quick double talk was almost comical. I had to demand her to slow down so that I may comprehend what she was presenting. That was met with an eyeball roll, a huff and annoyance. I held firm but hopefully this will warn those who are not as strong against the only purpose in taking pictures...double talk and then UPSELL, UPSELL & UPSELL! I was there to get my two grandchildren's (two separate families, parents were present) Christmas Photos w/the $19.95 promo for each family 'as advertised' only to find out that to have a photo of each child and then a joint picture is an additional $20 per page, single pose for each page. $$$$ Then I am asked to chose which child the package will apply to and ONLY on one (01) single pose. (Both grandchildren where right beside me when this decision was presented. Shame on you.
Waiting was terrible, props for the holiday was just short of nonexistent (Christmas Tree & a few boxes). So to top off this terrible experience the coupon said that you are entitled to a "FREE" Coffee Mug and Key chain....then you are informed these are FREE with ONLY $5.95 shipping and handling for each. LOL! Firstly, I explained to this ungrateful young lady then they are not FREE, because FREE means FREE. I declined their FREE offer. Not only will I never return to Portrait Innovations but I have made sure to tell anyone and everyone I know to NEVER go to any of their studios.