JP Morgan Chase Bank, NA Complaint - Just Horrific
SECAUCUS, NEW JERSEY -- I had just placed a call to reorder checks through the customer service number on the back of my bank card and went through the many options just to speak with a customer representative. I had finally reached someone and had explained my plight. I recently discovered that I had "misplaced" four of my check books and wanted to void out the missing ones and reorder new checks. The representative that I had spoken to was very unpleasant and scoffed at the fact that I had placed a call into the customer service number to order new checks and that it went through an outside vendor. I had no clue and I politely apologized. Before transferring me to the appropriate individuals, I had asked a simple question regarding the "voided" checks. She stated that since they "Chase" do not handle reordering/ording of checks, that I should speak with the check vendor regarding cancellation or voiding of those missing checks. I questioned it but she was insistent. After reordering my checks, I had then asked the check vendor if he could "void" out those missing checks. He explained that he did not handle that Chase accounts and it was a Chase issue. I had explained that I spoke to a rep. from Chase and that it was stated the vendor was responsible.
Obviously not!!! I knew that, the check vendor knew that, so why was I instructed to go speak with the check vendor regarding my account with Chase?
So I called customer service once again, and spoke with someone who seemed to have a "speech impediment". I could not understand one word that came out of this persons mouth. He spoke perfect english, BUT mumbled and spoke so low that I apologized and asked if he could repeat what he was saying. Of course, he got upset and started to speak very slowly as if it was my fault that he couldn't speak clearly. At this point I was very irrate and had asked him for his name and operater#. He then said, "I wish I had one, but I don't.", in a tone that made me furious.
I don't know what Chase is doing with their customer service. They need to start thinking about their customers instead of the bottom line.