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Nasty Food
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- I went to White Castle tonight around 11:40 pm. I order a 10 sack of cheeseburgers. That's when the problem started. The food was bland and old. The onions was stuck to the cheese and no pickles. My worse experience at White Castle. The crave was disappointing. I only went so late because I saw a commercial.

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Tacky Clerk
StarStarStarStarEmpty StarBy -
Rating: 4/51

ST. LOUIS, ILLINOIS -- WHITE CASTLE 806 S Broadway, St. Louis, Mo. I'm at the drive thru order-menu/intercom. There aren't any vehicles behind or in front of me. I asked for 2 cups of iced water. Clerk responds, “Aw Man! You gotta come inside for that!” I said, “I'm disabled.” Clerk responds, “Well get a wheelchair!” I said, “I'm not strong enough to push a wheelchair.” Clerk responds, "You need to bring somebody with you, Ok pull up.” I move up to the pickup window. Clerk says, “Ok, if you can't come inside then how get in your car!” I said, “I my driveway is not far from front door.”

Clerk shook his head and handed me 2 cups of water. I move to the parking lot, see I'm an Uber Driver so I'm sitting drink my water (it's 98 degrees beaming sunshine). I'm waiting for a hit Uber rider alert and it's kinda slow. I decided to Google this White Castle phone number, got number, called, spoke with manager, explained what happened and said, “I'm not trying to get him in trouble but, I just wanna know if you feel the same way.” She said, “Not sir, I most certainly do not and I will be talking to him yes sir.”

Next morning I'm at the drive thru intercom. Clerk says, “Welcome to White Castle, what can I do for you this morning?” I respond, “2 cups of water” and I hesitate, Clerk says, “Anything else?” I said, “1 double castle, a large Sprite-Orange soda and that's it.” Clerk says, “Pull around.” I get to the pickup window, Clerk sees it's me and says cheerfully, “Hey! How's your morning going?” I said, “Fine how are you?” Clerks says, “Fine, fine err-thing-gravy. Lemme get yo 2 water and yo large Sprite-Orange first.” He hands me drinks and reaches for the bag with my double castle in it.

I said, “Lemme get plenty of napkins please.” He said, “I got you, I got you!” Hands me my order. I drive to the parking lot to enjoy my meal. Got PANDORA RADIO listening to Gucci Mane, and 21 Savage. Chilling drinking, gets my food out bag and I had 1 Double, 1 Double Cheese and a large order of onion rings. He gave too much or someone else's order? I started to go back thru drive thru lane but, it was too full by then and I didn't want my food to get cold so I enjoyed 😁. Me and the Clerk? Oh, we cool now. 😁

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Middle TN White Castles All Closing Up.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NASHVILLE, TENNESSEE -- Is White Castle having financial difficulties? When the Lebanon TN location closed, signs on the door directed us to the new Mt Juliet location. Now the Mt Juliet location has closed. Murfreesboro TN was a nearby option, now the Murfreesboro location is closed. So today I was craving sliders enough to fight Nashville traffic. The Trinity Ln Nashville location has closed as well?! WAIT.. it gets BETTER! So I drive to the inner city downtown Broadway location.. the drive-thru is open, but the dining room is closed. Almost all the Middle TN Whitecastles have recently closed, and the remaining location is halfway closed. What's up White Castle?

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Food Poisoning
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPRINGDALE MISSOURI -- We were coming back from a vacation and stopped at the last White Castle on our journey West. All excited, we indulged in a dozen burger. We had a friend with us so there were 4 of us. The taste was peculiar so we didn't take more than a bite each. Got to the rest stop at the State Line and joined 110 other people that had food poisoning from that restaurant. There were paramedics treating everyone.

I NEVER ate another White Castle again and NEVER will. I called White Castle corporate to ask them how they were going to handle this situation. They sent me $17.00 (the amount of my order) in gift certificates to me in the mail in Colorado. We don't even have White Castle in Colorado and sure was not ever going to eat there again at any location. That was 20 years ago and I gag every time I think of White Castle. I hope that restaurant closed and they all got sick from their food.

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Cold Food
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SHEPHERDSVILLE, KENTUCKY -- I went to this location as it is off the I-65... where you expect fresh food as it stays pretty busy with traffic flow. So when did White Castle stop serving hot and fresh food? They all used to warm the buns and they were soft and fresh along with the tasty burger with onions and pickles. These buns were not warmed and fresh, and I had two cheeseburgers and the cheese was not even melted on the burger! Just slapped on a piece of cheese and served it cold! It is sad to experience the changes in this great American icon... when White Castle goes bad we know the USA has totally gone to hell.

I would think maintaining their reputation would be so important in this day and time, to serve the hot and fresh food like the past 50+ years, and keep the clean standards that were always part of the White Castle reputation. Absolutely nothing can remain the same because management and workers just don't give a damn. It is truly sad.

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WATER, I Need water.....
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DOWNERS GROVE, ILLINOIS -- I have been eating at this White Castle since I've lived here. (23 yrs). Me and my husband had a craving for sliders yesterday, so we stopped for a dozen. Well I have NEVER done this before but I ended up throwing some out. After choking the first one down, I couldn't understand why I almost couldn't swallow the burger! So I opened the second one and was SHOCKED! There was literally nothing between the buns... IT WAS ALL AND ONLY BUNS!

The “meat patty” was so thin I almost didn't see it. There were hardly an onion to be seen, and the only actual taste to the burger was the pickle! WHAT HAVE YOU DONE TO THE SLIDER AND WHY? To save a few bucks? Well, I just lost my craving forever! I will never go back. Does the company think we are so stupid we wouldn't notice? SHAME ON YOU!

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Burgers and Buns Always Cold
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANAPOLIS, INDIANA -- I go the White Castle on Michigan Rd and quite often there is a LONG wait there in their drive thru. But what's so annoying after waiting so long the burgers are semi warm and the top bun is always hard. I usually have to take the top bun off to eat my burger. I don't even like to feel it with my fingers. So this time I asked the girl when I get to the window, waiting as usual, if the could steam my top bun. Well got my food and the buns was cold but the onion rings was hot. Don't go to this one. Go to the one in Carmel or in Castleton area.

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Safety First and Appearance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CINCINNATI -- When I went into White Castle today there was one person (maybe a customer) looking a picture on the wall, another customer standing at the counter who had been waited on. When I got to the counter the first thing I notice was how filthy the floor was in the cooking area. What was really shocking that the employees act as if it was business as usual.

I made a comment, "If that floor does not get address someone could be seriously injured." It appear to have grease covering most of the floor. On other hand if was water, it was too much and it is still a risk factor. This store was not busy at all. I don't understand why that floor was not been address. After leaving the store I decided to call and speak to the manager. What a waste of time. So I told her I will take my complaint to headquarter and I did. Safety first and appearance goes hand in hand.

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Terrifying
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANAPOLIS, INDIANA -- Despite how terrible the food is, I decided to stop in after a long bus ride. This isn't about the food. It's about the unique and terrifying experience of eating fast food in America. After finishing my food and sitting down with a drink refill, a booming male voice informed us (the customers) the site is under video and audio surveillance. There is to be no loitering. People who just sat down with their food were told they must leave immediately or the police would appear. The announcer, who probably called in remotely, got a sick thrill from frightening everyone. Even the employees stood still in fear. I'm never eating at a hole like this again.

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Handled food with dirty gloves
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ST LOUIS, MISSOURI -- Manager cooking and pulling her pants up and her shirt down with same gloves she was touching food with.

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White Castle Rating:
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1.4 out of 5, based on 24 ratings and
33 reviews & complaints.
Contact Information:
White Castle
P.O.Box 1498
Columbus, OH 43216-1498
614-228-5781 (ph)
www.whitecastle.com
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