Travelocity Has No Heart With Hotel Cancelation Within 15 Min
On Dec 26 2013, I made a hotel reservation through Travelocity after having my flight canceled and rescheduled. 15 minutes later I realized that the booking was incorrect. I called Travelocity and they wouldn't budge on the cancellation charge of one night. I waited on line 15 minutes to talk to the supervisor but Nathan wouldn't but and simply stated that I should have read the policy better.
I admitted my mistake and was happy to take a penalty but insisted the the penalty for 15 minutes was high. This was not waiting 1 week later or even a day later but 15 minutes.
Travelocity has no heart. I ended up paying the full charge of the cancellation.
My advice: book directly through the hotel