KitchenAid - No/Poor Customer Service
29 cu ft French Door Bottom Mount Refrigerator - Complaint
BENTON, MICHIGAN -- In April, I unfortunately spent $9,000.00 on kitchenaid/ Whirlpool appliances. Since then, I have had problems with the refrigerator. 3 service calls! Now it is Christmas Eve and the refrigerator is not cooling. I am having 22 people to dinner on Christmas. The repair man came and told me that it needs a new compressor. To make matters worse...it needs to be ordered. A 6 month old refrigerator should not need a new compressor! Obviously it is a lemon. Called Customer Service...vice. Apparently Kitchen Aid has no customer service. I requested a new refrigerator because I do not want to keep fixing a defective product. What happens when the warranty runs out? Spoke to a CSR and her supervisor. Just kept reciting the script. Under my warranty...the compressor is a replaceable part so I can not get a new refrigerator. I know that the CEO Jeff [removed] wouldn't want the repaired defective refrigerator either! So then I asked Kitchen Aid to find a compressor and install it so I can host the XMAS dinner. I was told that is not possible. Best they could do was overnight it and since tomorrow is Christmas the part would not be shipped until Thursday. Kitchen Aid is not only ruining my Christmas dinner. But it sounds like I won't have a working refrigerator for a while. Not even sure if they really are having the part overnighted. Bottom line....Kitchen Aid does not care about a customer once you buy their products. No effort on their part, no matter what the circumstances! I am up the creek regarding my Christmas Dinner and they don't care. Additionally, Kitchen Aid probably doesn't want to replace the refrigerator because they will get more money for all the parts the defective unit will need in the future. Or maybe I will buy an extended warranty! Do not buy Kitchen Aid. It is now December 27th and I still do not have a working refrigerator. More importantly, I want a new replacement refrigerator!