Chase Manhattan Bank Informative - Chase Bank Employees Even Hate Chase - Chase Branch Manager Can be Your Ally or Worst Enemy-Chase Employees Share Your Insight.
NATIONWIDE -- The branch managers turnover rapidly at my Chase branch. It seems they last about 3 months and they are gone. I have developed a personal relationship with several ex-managers because you never know when you might need them to help you, especially with the "NSF" issues so many posters seem to encounter with this bank.
You would be amazed to know how many employees and branch managers hate Chase because of how Chase conducts business and exploits their customers. Many of the Chase employees will not maintain personal accounts with Chase because they see what Chase does to their customers and how Chase treats them. Chase micro-manages their branch managers and require them to work 6 days a week. They are also required to work a 50 to 60 hour week with 55 hours being the average so no wonder they leave.
The branch manager is your best friend in most cases. They will happily reverse your "junk fees" better know as bank fees and NSF fees, as they call them, because they have a real ethical problem with how Chase robs their accountholders. The branch managers reverse fees out of spite and rebellion against Chase. You will get a branch manager occassionally who is anal and will not budge on fees or reverse them so the only choice you have is to move your account to another branch or close the account(s) with Chase. You can go to another Chase branch and explain to the branch manager what you encountered and if the manager has ethics, he/she will reverse your fee(s) and ask you to move your accounts to his branch and let him take care of you. On the other hand, you may get another anal manager who will tell you that he can't do anything for you so go try another branch until you find a manager who wants to help you. You can also test your manager's credibility and ethics by intentionally overdrafting the account with one item and then go to the bank once you get the overdraft notice and see what they do for you. You can have only $10 in your account. Go buy $10.02 worth of gas with your debit/credit card because they will only authorize $1. Your account will now be overdrawn when the charge posts tonight or the next night. Wait till the charge posts and then resume normal activity with your checking account. Once you get the overdraft notice, go to the branch and start with the consumer banker employees first and see how they react to your situation. If you do not get anywhere with them, then ask to see the branch manager and see how the branch manager reacts. Act like you are a regular consumer and tell the manager you made an honest mistake and you had less money in your account then you thought and the pump did not stop in time and ask him "Shouldn't the pump have stopped at $10 and not approved anymore". Further ask the manager "Do you really think it is fair to assess me $33 because of a .02 cent overdraft" and see what he says. If the manager reverses your fee then praise him and thank him for doing it and tell him that he is a man of honor and finally tell him how you have just performed a mystery shop and how you intentionally overdrafted your account so you could see how Chase would handle the NSF fee and treat me as a customer. In the event he will not reverse the fee, then tell him how you have performed a mystery shop and intentionally overdrew the account so you could see how Chase treats their customers and it is obvious to you that Chase does not value or care about their customers so you will take your business elsewhere. Chase's marketing slogan is "The right relationship is everything". Make them stand behind it as it appears from internet wide posts that the only "right relationship" to Chase is a relationship where Chase can rob and exploit you.
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