Sears Informative - Worthless Lifetime Warranty
TEXAS -- I purchased a Sears Kenmore Elite Liquid Propane Gas Grill, Model 141.166400. Most parts are limited to a one-year warranty. However, a couple of the cast parts have a lifetime warranty. One of these parts broke and I have been trying to get Sears to honor the warranty spelled out in their Owner's Manual over their name without success. I have been referred back and forth between service, parts, in-home warranty, and any other phone number they could think of to refer me to. Sears stated that they sold the warranty to someone else, others say the warranty is a manufacturer's warranty...not Sears. However, the Owner's manual clearly says nothing about a non-sears warranty. The only resolution actually offered was to send a tech out to verify the part is broken. This service call costs from $50-$100. However, the most expensive part on the grill does not approach this cost. So, Sears has effectively escaped their unlimited warranty. No one in their right mind would pay $50 for a $31 part. At this rate two things are possible...(1)sears will drive off yet another customer of over 50 years and (2)they can replace me with millions of customers that are unaware that Sears warrantys are not worth the paper they are printed on.