Dell Computer Corporation Complaint - Unscrupulous sales tactics by Dell
LOS ANGELES, CALIFORNIA -- You have to be verrry careful about dealing with Dell salespeople, at least at kiosks in malls. My son got a pretty hard sales pitch in that kind of setting recently. When he said he could only afford to spend $300 on a laptop (thinking this would get the salesperson off his back), he was surprised when the person said "we have a special sale--we can do that!" Then the salesperson laid out the specs for the unit, which were minimal (e.g., 256k RAM) but acceptable to my son, who thought he had a deal.
My son then called me on his cell to check things out, and got the old "anything that sounds too good to be true probably is" speech. Sure enough, when he went back to the kiosk, he was told that, in the interval of 15 minutes, the price of the unit he'd been talking about had gone up $200.
Of course, this was all part of a bait-and-switch scam by the salesperson. Get a fish on the hook by promising anything; eventually, after checking inventory, etc., you come forward with the truth and hope the fish will stay on the line.
One would hope, however, that a company with a brand name as famous as Dell would realize that this kind of cheap, tawdry approach will ultimately lead lots of people to conclude that it's a cheap, tawdry company. In a business as competitive as this one, that's not the way to go.