Home Depot - Replace Window
Installation Services, Sales - Complaint
FORT COLLINS, COLORADO -- This was THE worst experience I have ever had with a company!
July 2013 I visited my local HD, and ordered a window to replace one in my basement that has rotted from the sprinkler. I tried to do this last year, and never got a response..should have taken that as a clue! I put $300+ as a down and waited for someone to come and measure.
Met the measurement guy after taking time from work to do so..he said he would order it, be in in 5 weeks..I figured the window would be installed by end of August, and no problem with winter weather.
September 2013 I called and went into the store and said where is my window? They hemmed and hawed, and well, someone else will need to come and Measure! I meet the guy once again..different person..and he measures..I complain that I already spent last fall trying to resolve this issue and used them with no response..now when can I expect my window? he says by the end of October! OK..and I should probably receive some sort of discount for this hold up..cool..
Near end of October, I am supposed to have the window installed in the AM on a Saturday...its after 11 and no one is here! I call them,. well, the guy had decided to install someone else's stuff first, and he will be here between 1 and 3. I say, let me talk to this person..I don't want some Yahoo coming to put in a window last minute I think...I talk to him..tell him what was promised and that if he can't make it by 2 then forget it! he shows up at 1..nice man, seems to know his business..and he gets the window out and It doesn't FIT!!!! I decline to take it..he can chaulk it in, but with a three inch gap! no go..
they will send someone to measure!!! HA!
End of October..call and go to Home Depot once again..well, they will send someone name of Steve out..he is handling all their customer service stuff for this 'area'..Ends up he is in a northern Denver suburb! and he comes up on a Saturday to Measure! he is sick with a cold..He tells me that Anderson doesn't make a window this size! Hello? I have been trying to buy an Anderson window from them all this time, and he finally tells me that they don't make it? 4 months later? this information was finally relayed to me after several phone calls from him and from me to Home Depot! So, I say, OK..I will go with a vinyl window with simulated wood look..its a basement window..and I ask Steve..so when will I get my window? before the snow flies? before Christmas?
He assures me it will be done before Christmas..
Well folks..I heard from them once again..they want to come out and show me what the wood vinyl will look like before they order it! they called me middle of December to say this...I say, well, so first off, I think I should know the cost of this window..and he tells me its basically the same $1300 I was paying for the Anderson wood window..no allowance for all this inconvenience..nothing..just suck it up..I say fine..cancel the *^&$% order..and here I sit..6 months and a year later.. no window..and now I have to go to the HD and get my money back for the down.
What a rip off..what poor customer service..like there even is something called that in this store! Believe me..I will go to Lowes for everything from now on...the middle finger to Home Depot!