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Comcast Corporation Complaint - Charges on services not rendered/ refusal to refund $459 of monies already paid - HSI
HSI - Complaint
SILVER SPRING, MARYLAND -- Comcast is a rip off company. I lived with my parents part of 2004 and 2005. In March 2005 I had the HSI cut off because I moved but still had the cable connected for their use. Because why have them pay reactivation fees and such, plus they don't speak English so if they have any problems I can speak to customer service easier.
Apparently for the next 10 months we were being billed for the HSI (which was included in the bill with the cable)and my parents kept paying the bill for both services not knowing that I had already cut the HSI. When I finally looked at the bill and realized we are still being charged I contacted Comcast and a representative said they will put in the request to refund the $459 of fees charged and paid to Comcast. The research will have to be approved by one of the managers Thaiwo or somebody. Well here we are April 19, 2006 and I called customer service and Christine looked into the matter and said apparently they have no records of me ever calling and no records of any conversation to any reps or and research into the matter. I asked Christine to give me the corporate office number, but surely enough she doesn't have it, how convenient! All she had was the mailing address which I took down. Christine says she will put in a request to have 3 months refunded but not 10 months. Why I asked? Response: Because it was your fault for not calling in the error! My response: My fault that I had already returned the modem 10 months ago with a promise from the drop off center that I will not be billed for HSI, my fault for them to continue to bill me and continue to accept the payments when no service was rendered! I asked Christine: So why is okay for Comcast to add late fees and discontinue notices and put customers into collection for being late 2 months? And is okay to take some ones money for Comcast error and not refund the monies already collected for services not rendered? Is this legal or illegal?
Well now I'm up against the wall, this refusal of refund of $459 has ticked me off to the point where I have to complain to the Montgomery County Consumer Affairs. Guess I will have to wait and see. Oh I spent already 4 hours researching how I can contact and complain to Comcast directly. It is near impossible to get a direct number to corporate office. The only number posted when I google search is the regular customer service #1800-comcast. There needs to be some type of class action suit for customers with real disputes. Is there any one who knows of a class action suit for Comcast, I would like to sign up! Your thoughts needed. Thanks!
Apparently for the next 10 months we were being billed for the HSI (which was included in the bill with the cable)and my parents kept paying the bill for both services not knowing that I had already cut the HSI. When I finally looked at the bill and realized we are still being charged I contacted Comcast and a representative said they will put in the request to refund the $459 of fees charged and paid to Comcast. The research will have to be approved by one of the managers Thaiwo or somebody. Well here we are April 19, 2006 and I called customer service and Christine looked into the matter and said apparently they have no records of me ever calling and no records of any conversation to any reps or and research into the matter. I asked Christine to give me the corporate office number, but surely enough she doesn't have it, how convenient! All she had was the mailing address which I took down. Christine says she will put in a request to have 3 months refunded but not 10 months. Why I asked? Response: Because it was your fault for not calling in the error! My response: My fault that I had already returned the modem 10 months ago with a promise from the drop off center that I will not be billed for HSI, my fault for them to continue to bill me and continue to accept the payments when no service was rendered! I asked Christine: So why is okay for Comcast to add late fees and discontinue notices and put customers into collection for being late 2 months? And is okay to take some ones money for Comcast error and not refund the monies already collected for services not rendered? Is this legal or illegal?
Well now I'm up against the wall, this refusal of refund of $459 has ticked me off to the point where I have to complain to the Montgomery County Consumer Affairs. Guess I will have to wait and see. Oh I spent already 4 hours researching how I can contact and complain to Comcast directly. It is near impossible to get a direct number to corporate office. The only number posted when I google search is the regular customer service #1800-comcast. There needs to be some type of class action suit for customers with real disputes. Is there any one who knows of a class action suit for Comcast, I would like to sign up! Your thoughts needed. Thanks!
Comments:
Posted by viperpa33s on 2006-04-19:
If you need the address and phone# to Comcast Corporate office, here it is. I can also get you a list of there corporate officers.
Comcast Corp.
1500 Market Street
Philadelphia, PA 19102-2148
Phone: 215-665-1700
Fax: 215-981-7790
Comcast Corp.
1500 Market Street
Philadelphia, PA 19102-2148
Phone: 215-665-1700
Fax: 215-981-7790
Posted by viperpa33s on 2006-04-19:
I found this info in the Yahoo financial section.
Posted by Ponie on 2006-04-20:
Why didn't you just show them the receipt you got when you turned in the modem? You say you didn't get a receipt? Your problem then. I've been with Comcast for more years than I can remember. The have a very good website--just click on 'support.' Within a minute of contacting them, I get an acknowledgement email with a confirmation number (or do they call it case number?). The latest silly thing they helped me with is the influx of spam email I was getting. The gal 'walked' me through what I had to do. Voila! No more spam. Consider yourself fortunate that they're willing to make any kind of deduction at all.
Posted by robwolf100 on 2006-04-28:
Comcast Corp. Phone Number in Philly - ask for customer problem resolution
215-665-1700
215-665-1700
Posted by J.Ryan on 2006-05-08:
I have experience dealing with consumer complaints specific to Comcast. I believe I could assist with this situation as well as many others I've read here. It's a fairly complicated process due to different "departments" at national, regional and local levels with each department having various "levels" of priority. I'd be happy to assist since I've been through it all so please feel free to email me and I'll be more than happy to provide you with more information.
J. Ryan
J. Ryan
Posted by MadComcastCustomer on 2006-11-18:
Yes, I am trying to organize a class action suit now. Comcast is charging me for porno movies that I didn't order, and they have disconnected my service several times until I have paid for them. Enough is Enough!
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