White Castle - Gift Card Rip Off
White Castle 050041 - Complaint
INDIANAPOLIS, INDIANA -- On 12/04/2013 time: 21:37:28
Batch and Reference: 86211046
My family and I love White Castle and has been coming to this Restaurant for years to eat. Last month we ordered $27.00 worth of food. As I got to the window a team member had explained to my husband and I that any customer that spends over $25.00 in one transaction gets 2 gift cards one for $25.00 that's reload able and just a free $5.00 gift card if we add .50 with our order. We both agreed sure why not. Our total we spent in cash was $27.50 and the team member handed me 2 receipts. One for our meal and another showing $25.00 on one gift card and $5.00 gift card. The bottom of that receipt says Card Activated Gift Trans Number: 583634! Now on the back of the 25.00 gift card it say's it's reload able after first use and $5.00 gift card says its valid and redeemable starting 01/01/2014 until 02/28/2014! With today being a holiday New Years Day we though it would be a great time to use these cards. My husband had try buying a 30 crave case box and 2 sacks of fries. When he gave the member the gift cards to pay for our order he said there was no funds on either card though we never spent it because we could not use it today. I know we did not misunderstand a thing the employee had said because their were 2 of us. As a loyal customer and being a store manager in retail myself the customer is always right. Your employee did not explain the offer right and gave us a false advertisement or ripped us off. I'm not asking for reimbursement but it would be nice if they could make it right over some redeemable coupons or something. I'm so disgusted that someone could try too rip off 2 senior citizens and think it's ok to get away with it cause they think us older people are stupid and senile!