5% Discount With Your Home Depot Card "If You Ask for It"!
Cashier - Complaint
WESTERLY, RHODE ISLAND -- A very kind Home Depot cashier "saw" me using my Home Depot credit card today at the self-checkout register. She called over to me and said, (here's the quick conversation):
Cashier: "Oh, I'll give you the 5% discount for using your card, sir."
Me: "Is that something new or is that just a discount going on today?"
Cashier: "It's all the time. You just have to ask for it. I just happened to see you using your card."
Me: "Oh! Well...thank you!...but if it is a discount for using your Home Depot card, why isn't it automatic at the register or self-checkout?"
Cashier: "You have to ask for it because we have to scan this sheet in order for you to get the discount."
Seriously? All I could think of was 1) Why did I not know this? 2) How much money I could have saved in the past year if I had had gotten a 5% discount had I known to ask.
People do not like to feel that they've been "played" when leaving a store. They want to feel as if they had a good experience. After all, that's usually what brings them back. I'm guessing that if Home Depot made it more obvious to customers that they would receive 5% discount with their card, and allow it to occur automatically when the card is swiped (not hard to do), they would get more business. But, that's just a guess.