Kohl's - Support of Staff Is Weak if Not Worse
Cashier - Complaint
NEWBURY PARK, CALIFORNIA -- I "highly suggest" anyone applying for a cashiers job with Kohl's "Read" the very fine print. Training is a joke! They put you a register, hand you a 3 ring binder. And after that, your on your own. Much is left out & next thing you know, you have a problem that was not covered in the binder. Gave a unauthorized senior discount. Total discount came to $1.09. The treatment I got (in front of other customers) was completely unprofessional. Next thing I knew I was in the store managers office. He picked right where the (as they call them E3's) left off. I have never been treated or spoken to ever. I stood up, took $1.10 out of my pocket, put it on the managers desk & told him this was the money that Kohl's thought I stole. And walked out. The real kicker was, I'm hearing impaired. The E3 that was on put me on register with almost "0" sound. I asked her if there was a way to turn up the volume. Her response was, I have no clue. Will look into it & get back to me. This happened 12/26 & now being 1/4/14 I still never her back. All management are so far over there heads. Rules & polices change with each E3. Ask questions (which management hates) Make sure all is made clear to you but don't plan on it. The Store Manager is a complete embarrassment. Product can lay on the floor for days. He has made Wal-mart look like a palace. All I can say is be made aware of lack of proper training & there no one to cover your ass when you make a mistake. Think twice before you say yes to taking the job.
Lastly, I have put in 3 calls to the district manager, who has never called back & if you call the hotline, be prepared to all the work that is needed on a complaint. They are just like Kohl's, "worthless" & the hot line will be of no help. Kohl's, I assure you, your complaint will get no action of any sort. And I expect no response from any level of Kohl's so called upper management. In short, if you take the job, there is no one take cares & will do nothing to cover your back. In other words, your on your own.