Oyster Point Kia Complaint - N/a - 2005 Kia Spectra

Review by daydreamer on 2006-04-20
NEWPORT NEWS, VIRGINIA -- My husband and I bought a 2005 Kia Spectra5 recently and the odometer disclosure that we signed said that the car had 38 miles on it. Little did we know that the car could log trips. The next day my husband noticed that the odometer had a B on it and he didn't know what it was so he hit the button and the car had over 1100 miles on it. So I called them up to complain and spoke to one gentleman that stated that he would give me a call back in about an hour because the girl who sold us the car was not there. So I waited for a call and never got one. Then I called back and got hung up on three times before i was actually able to speak to someone. I was suppose to be speaking to the sales manager but they sent me to someone else. I finally got the sales manager and he asked us to come in. So we went back up to the dealership. They apoligized and everything and had us choose another car. Now, my husband and I were under the impression that we would be getting the same exact deal, but boy were we wrong. Our 1st deal stated that we would be financing somewhere around $18,067.00. The second deal that we signed stated that we would be financing somewhere around $19,197.00. My husband traded in his car so that we could get this car and he was promised that they would give him $13,000 for his car otherwise he would sell it on his own and they agreed. Everything was set with the first deal, but with the second deal they did everything underhanded. They went and changed the contract and stated that we would only be getting $11,500.00 for the car and didn't even tell us. It is a good thing that I noticed it and said something. I just happened to have all of my old paper work with me and showed her the differences and the finance woman just made up some excuses and took the paperwork for me and said that she needed it. I couldn't understand why she would need my copies if she had her own. So I called the dealership the next day and asked the sales manager to make copies of the old paperwork for me and he said ok and for me to come and pick them up. So i went out of my way to go pick up the paperwork and you know what the sales manager told me, he told me that she shredded the paperwork. If she needed my paperwork that bad then why did she shred it. That really upset me. They were just trying to cover their own butts. I just think that it is pretty messed up that Kia would employe people like this. People who try to take advantage of you just because you are young.
Comments:8 Replies - Latest reply on 2009-02-18
Posted by yoke on 2006-04-20:
Why would you turn in that car for another one just becasue of the milage being wrong on the paper. Once you relaized they were going to give you the run around I would have told them no deal and tell them you are reporting them to the DMV for fraud.
Posted by Anonymous on 2006-04-20:
Good point though, about checking the "A" and "B" side of the trip odometer before buying a car.
Posted by viperpa33s on 2006-04-20:
I would of asked for a difference in price of the vehicle since it did have 1,100 miles. They basically sold the car as new when it was used, which is considered fraud. That 1,100 mileage can decrease a cars value by at least $500 to $1,000. A sales persons ignorance is no excuse in this situation since they should know the car inside and out. This is why I hate dealerships, they would rob you blind given the chance.
Posted by S. on 2006-04-20:
viper, unless laws have changed (and they could very well have), it's not uncommon to sell a car with more than a few miles on it as 'new.' I think this is often done a bit before new models are produced. Aren't they still referred to as 'demos?' Some years ago, I purchased a car from a dealership with about 3,500 miles on it as new. This car was used for customers to test drive who were interested in special-order cars. The salesmen occasionally took the car home after work, too. Having these miles on it did nothing to void the new car warranty. Maybe this condition no longer exists?
Posted by Tara21 on 2006-04-20:
Well, the first thing you did wrong was buy a Kia. They are pieces of crap and break down every other week.
Posted by JamieChan on 2007-09-26:
Tara - I have had a Kia Sephia for six years and had few problems with them. I would buy another.
Posted by D on 2007-09-26:
Ditto.. I have had my Kia since 2001 and any problems with the car were fully covered under the warrantee with no problem getting service..
Posted by Jenn24 on 2009-02-18:
I have an 01 Optima and have NEVER had a problem with it. I travel from FL to VA at least twice a year and that little car has been a Godsend!

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