Sonic Industries Complaint - What customer service?
TEHACHAPI, CALIFORNIA -- At 0725 this morning (20 Apr 06) I drove up to the "box" to order. I was the only person in line and there were no other customers at any positions around the store. Two minutes later I was told to hold on and my order would be taken. Four minutes later I was not called again so I drove up to the window. I looked and saw that there was no one in the store and after another four minutes I saw one female employee. She came to the window and took my order and my payment. I asked if they had just opened and she stated that they opened at 0700. I sat there, with my engine running for another 7 minutes. During that time two other persons drove up to the drive-up to place orders and another person pulled up to the remote order positions to place an order. I finally saw the same female employee whisk by and take an order to the car at the remote location, the same car that had pulled up after had placed my order. I tapped on the glass to get the employee's attention but was ignored. I would have driven away but I did pay and wanted my money back. Finally I got the employee to come to the window. I asked for my money back and stated that I had now waited for 19 minutes. She returned my money and I asked for the manager. She stated that she was the manager. I asked if she was the only employee working at that time. She said yes. I asked for the owner to call me by noon that day and gave her my phone number. I saw that two more drive-through customers had lined up for service.
I then left and went to McDonalds where I got my order in 1 minute and 36 seconds from the time I ordered at the drive through.
This Sonic seems to feel that they can run a complete restaurant, drive-through, "counter", cook and order taker with one employee. This is virtually impossible.