Enterprise Car Rental - Location Closed When Advertised It Would Be Open
Agent - Complaint
ORLANDO, FLORIDA -- Rented car from 4442 W Colonial Dr. Orlando Florida (not near airport) to be picked up on 12/24/2013 3pm. Flight was late coming in and by time got luggage, the place had closed early that day because it was Christmas Eve. The hours on my confirmation DID NOT indicate they would close early. Further, when I called the location, they said they were open until 6pm.
The Airport Enterprise told me they had NO cars and told me to go to Alamo who did. Eventually Enterprise said they said they had a car but would charge me 4Xs more than what I had agreed to pay.
I did get a car on 12/26/2013 from a totally different Enterprise location but they initially said it would cost 4X"s the amount of the original reservation. However the gal at the counter was wonderful. She honored my original reservation and agreed upon cost. It was a great deal of headache and stress that could have been avoided had the original place advertised their holiday hours when making a reservation. Hotwire should have made sure holiday hours where listed for a reservation taking place on Christmas Eve as well. When reading this, please keep in mind that I confirmed this reservation with the location prior to arriving and again was NOT told of any problems with the time the place was shutting down for the day. Had it not been for Morgan Davidson at Enterprise Kissimmee Florida, I would have rated this business with only 1 star. But I will raise it up to 2 because she was a bright spot in this very stressful start to my families holiday.