Hotwire - Account Blocked For Fraud? No Flights Booked But $ Taken...
Flight Booking - Complaint
LOS ANGELES, CALIFORNIA -- While booking two airline tickets, upon finalizing my order, received error and according to them my account was deactivated for fraud?
On 1/7/14 I tried booking two round-trip tickets from Albany NY to San Juan, Puerto Rico (1/25-2/3/14). Upon completing the booking process, instead of receiving my confirmation of flights on the screen, an error message showed up saying there is a credit card issue. Immediately I checked my cc/debit card online account and long and behold, my card was charged $830.00 and $1 sales fee. I called them right away. Rep at Hotwire stated that my account has been activated for possible fraud and that it is now being handled by Risk Management dept. They gave me # and transferred and it went directly to voicemail. I tried 3 more times with Hotwire representative and each time they either hung up OS stated that you need to leave a voicemail and wait for them to call me back.
They were extremely rude and said we can't tell you anything, you need to speak to Risk Management. I called US Airlines as tickets are for their airline; they don't have me booked on the line and they did not charge my credit card for fare. It has been 3 days since all that happened and I have left about 5 voicemails to risk management and no one calls me back and Hotwire representative today again refused to do anything about my charges and to refund my money to me as there is NO ticket! According to their site, Hotwire does NOT charge credit card until booking is confirmed, but they did charge mine WITHOUT booking confirmation.
*** After flooding their VM, they have refunded the money into my account on 1/7/14. I will never do business with them.