Tree Classics - Awful Customer Service—Don't Buy From This Company
CALIFORNIA -- A century ago, the poet Joyce Kilmer famously wrote that "only God can make a tree." Mr. Kilmer, of course, had no way of anticipating the advent of the artificial Christmas tree industry.
On the second Saturday of this past November, my wife ordered a manufactured Christmas tree with LED lighting from Tree Classics. That night, Mollie's sleep was interrupted by the sudden precognition that our large collection of Hallmark electric ornaments would be incompatible with an LED configuration. "Don't worry about it," I told her. "In the morning you can call and change the order to a tree with standard lighting. Certainly they don't ship over the weekend."
Unfortunately, although the folks at Tree Classics are skilled at approximating divine arboreal creation, they proved to be absolutely incapable of preventing the shipment of the LED-lit tree that still resided within their warehouse at the time of the call. The representative explained to my incredulous wife that the only means of exchanging trees was for us to ship the unwanted tree back to the warehouse that it had not yet departed—at our considerable expense—and order the second tree. Tree Classics agreed to cheerfully return the purchase price of the first tree when it was once again in their possession.
The tree that we now own is pretty much like all other artificial trees: convenient, but—as if to confirm the words of the poet—not likely to be confused with the trees found in nature. It was in every way as advertised; my low rating has nothing to do with the quality or construction of the tree. The single star represents my experience with what Tree Classics curiously refers to as "customer service".
I am writing this review nearly two months (and three telephone calls) after the original purchase and we have yet to receive our refund. A fourth call informed me that if I ever see my refund, it will reflect a 10% restocking fee.