Microsoft - Payment Information Cannot Be Removed.
Customer Service Billing Dept. - Complaint
REDMOND, NORTH CAROLINA -- I would give the payment process no stars if I could. There are several reasons which I will now state.
-First off, the main reason I am so dissatisfied is once you put any card information on your Microsoft account it is on there for the rest of all eternity. You do not have the option of removing it by any means on your own, so now your bank account information is online. Now I have had problems with having my card saved online like this before, so maybe it makes me more angry than most, but the fact that there is not even an option to take the information off makes me highly dissatisfied.
-The second reason I am upset about this is I called Microsoft because I needed to buy a charger for my surface, so knowing that I could not remove my husbands card from the account I did not want to add mine to make the purchase. So I called and explained to a Microsoft support person that I needed to make a purchase on the account with my card but I would only do so if they agreed to remove my card information directly after the purchase was complete. They agreed to remove my card and reassured me that removing it would not be a problem. So I hesitantly added my card information on the account and made the purchase. All went well and I received the conformation number. The on the phone with the same person I told her to please remove my card from the account because the purchase had gone through and I did not want my information to be on the account. Well, while I was waiting for her to remove it I went back to the payment information page on my profile just to make sure that it was actually removed.
Twenty minutes later she tells me that she is having problems removing my card from the account and has to get her superior to help her finally remove it. She gets him and they both try to remove it, and GUESS WHAT!? THEY COULD NOT REMOVE IT! So now all they do is apologize and tell me my card is on there indefinitely. Wonderful, just what I didn't want to happen.