Dish Network - Terrible Service and Overcharges
Overdrafts and Equipment Returns - Complaint
PATTERSON, GEORGIA -- Dish Network is the worst company I have ever dealt with. My elderly, disabled parents had their service for years. They got behind on their bill, and Dish drafted over $600 from their account in Oct. 2013. They weren't even owed $600. After several phone conversations and them promising they would return the money, 2 weeks later they said they wouldn't and were going to credit the extra money they took out towards the next months bills. What they did is called THEFT. If I worked for a company and took an extra $1 or more from a customer and told them I'll credit it towards your next purchase, I'd be fired. Anyway, my parents got DirecTV and canceled Dish. Dish wanted their DVR box back. After a month or so they chose to charge my sister's credit card, without her authorization and with a courtesy reminder call or anything ( which they had her card number on file) over $400 BC the box hadn't been sent back. Well, during the time the service was canceled and the charge was placed on my sister's card, my mother's sister was hospitalized for a couple of weeks, and then my Aunt passed away. We had a funeral to plan, we had to take care of all her financial obligations, and had to close out her accounts and clean her apartment out. Keep in minded my mother is elderly and disabled, so her memory isn't t that great, but then again neither is mine as I am waiting in disability due to a chronic auto-immune disorder that does affect my memory. She simply forgot to send the box back BC of everything that went on with her sister's passing. I have called Dish, gave them a piece of my mind, I've filed a complaint against them with the Better Business Bureau, and will, be filing complaints with whoever else will listen.
In the past they have taken over $600 at once with no warning or anything else from my sister, and also taken over $600 from my best friend's daughter, with no warning,
I just want anyone who thinks they may want Dish Network to know they are very crooked, they don't care about their customers, and have terrible customer service. Do NOT use them!