Burger King - Worst Customer Service I have ever had!!!!
Manager/GM - Complaint
1804 W. FRANCIS AVE., WASHINGTON -- I placed an order online because Burger King delivers in my town. We have done this in the past with no problems. After a hour and a half I and no order (the say 60 minutes or less on the web site) I called to see if there was a problem. A female answered the phone, I told her I placed an online order and it there was an issue. First she said she called me to let me know my order would be late, I told her no one had called me about anything. She said yes she did call me, and she was very busy with backed up orders and only had two delivery drives. ( She never asked which order was mine) and didn't have time for this. I asked her when my order would be coming and she said when she had a driver. I told her I didn't want food that had been sitting there for an hour and she got really rude, I asked for her name she said no, I asked for the manager she said she was the manager. I asked to speak to the general manager and she said she was the general manager and then hung up on me. I called back and yes I was irate but I never raised my voice or was rude. I told her her customer service was horrible and I did not want my order and wished to speak to someone in charge, she said she was in charge and hung up on my again. I called 5 more times same thing. I even called the next day to try and talk to someone and was hung up on again. This is a very condensed version of what happened. I did make three different complaints but have heard nothing back from Burger King. When I was younger I worked at Burger King and if would of talked to a customer that way I would of been fired ASAP. They have lost a customer in me.