Church's Chicken - I Was Discounted and Cheated Which Made Me Feel Like a Thief.
Restaurant / Chicken - Complaint
COLUMBUS, OHIO -- Visiting Church's Chicken on Main Street close to downtown Columbus, Ohio makes me feel like I'm collecting evidence to write a horror book. I don't visit often, but when I do I feel as if I am adding information to my book.
This time, I ordered a 9 pc special. (just chicken) I was told it comes with 3 white PCS and the rest dark. I asked for 3 wings and the rest legs. I wasn't told I would be waiting 7 minutes for my order, someone put the chicken on the wrong timer. when I got home I had 2 breast, 1 wing, and 6 legs. we started eating, put the hot sauce all over my breast. first I tasted the hot sauce as I continue to eat my mouth was filled with a burnt taste. I turned on the big light and looked at the chicken it was burnt. by then 4 PCS was ate by my family.
I called and person whom answered the phone did not introduce themselves. I told her my dilemma, she said bring the chicken back. I stated I was not coming back tonight, she said if you do make sure you have a receipt. what happened to "I apologize" she made me feel as if I stole some burnt chicken and that it was my fault. I was inconvenienced, we could not eat the chicken, and I really do not understand why this location is still open. the people whom are called managers has poor skills, slow, it is ok to be slow if your getting the orders right. the rating for the service was hard because I could not find what comes before the star. They do not deserve 1 star.