Smart Tuition - Unethical Billing Practices - Late Fee Assessment
Tuition Services - Complaint
NEWARK, NEW JERSEY -- I've been dealing with Smart Tuition for five years now. Every year, I will get two late fee assessments. I don't, and never have made a late payment. I pay all my bills by schedule on-line and haven't received or paid a late fee in 10+ years. I get various reasons from ST: the check was delivered late, we go by when we post it not when we receive it, a holiday only allowed us 2 days for processing, etc. None of these reasons are reasons to charge me a late fee for a check delivered on the 1st. And I no longer believe the check was late story because none of my other creditors has this problem. Smart Tuition, however, has had this problem for 5 years in a row!
If you press back hard enough, they will "forgive" the late fees. And I do mean forgive - they are doing you a favor - they are not and have never admitted to being in error.Even when we are both looking at bank records showing a posting on the 5th! It is a huge waste of time: getting bank records, calling, and call-backs, arguing, etc.Horrible way to start a day.
UPDATE: I see they have a parent advocate on this site. By all means, use that service. But please, also lodge your complaint here and at the BBB until they actually change their business practices. And as of 01/12/2014, I assure you they are up to their same poor billing practices again this year. Same as it ever was.