Flooz.com Inc. Complaint - Random and Arbitrary

Review by kdowman on 2001-01-03
NEW YORK, NEW YORK -- A year ago, at Christmas, my brother sent a gift via Flooz for my children. Flooz is online currency spendable at certain online shopping venues affiliated with Flooz.com. Frankly, I forgot all about it until recently, when I returned from visiting family for the holidays and found a letter from Flooz.com in my mailbox advising me that my account balance of $60.00 was about to expire. "Flooz Expiration Date: January 1, 2001" were the exact words.

At about 8:00 p.m. on January 1, I logged on to Floozs site to verify my account balance. As expected, it was $60.00. I proceeded to enter a shopping website of a well-known company through Floozs site (their frames were still on my monitor as I shopped). By the time my three children had finally chosen all the items they wanted, it was about 10:35 p.m.

I proceeded to the "checkout" page and entered my Flooz account number, as requested, and recieived an error message stating my Flooz account balance was zero. I clicked on the customer care logo on the Flooz frame and pulled up a webpage where I could call and talk to someone at customer service.

When I called, she informed me that my $60.00 had expired as of 10:26 p.m., less than ten minutes before. There was no notification that this expiration would take place at such a random and arbitrary time. When I pointed out that it was still January 1, even in New York, she advised me to call back the next day.

I did so, and spoke to three separate individuals at that company, one a supervisor, only to be told that there is "nothing we can do."

My children were expecting these items that they had picked out and I had to explain to them that because of the callous actions of this company, they would not be receiving their expected Christmas presents.
Comments:2 Replies - Latest reply on 2001-04-16
Posted by Anonymous on 2001-01-08:
I agree that this situation is unfair. However I have used Flooz in the past and had no problems. I hope they see that they are in the wrong on this... good luck.
Posted by Anonymous on 2001-04-16:
I read this same woman's complaint on another website, and she added that Flooz resolved the problem for her within 1 day. She was actually really pleased with the outcome.

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