Sears Repair Services - Don't Buy Appliances From Sears: The Worst
NEAR CHICAGO, ILINOIS, ILLINOIS -- Had repair service scheduled for the snow blower for the day of Jan 14th 2014. on Jan 13 th received confirmation call and a time window from 8-12. Took time off from work. Jan 14 about 8 am got a phone call informing me that I was the first on list and technician is on his way. waited all morning! called the customer service to find out where the tech is. James put me on hold for over 15 min and disconnected. Had to call again, after another 15 minutes, told the tech called in sick and need to reschedule. No answer as to why nobody bothered to notify me. I could have gone back to work! The supervisor, Althea Id # 662305, could not give me an answer as to who was responsible for notifying customers when the tech calls in sick, nor could she provide me with Sears procedure and policies for customer notification in events when the scheduled and confirmed service can not be honored by Sears. Such poor organization and lack of respect for the customers!