Sears Appliance Repair - Worst Washer Repair Service Ever
Kenmore 500 washer repair - Complaint
BLOOMINGTON IN -- Have had 3 appts. with Sears to work on Kenmore washer. First one they called and confirmed the day before, day of appt they call at noon and say sorry not enough techs to make all appts. She re-schedules me for 10 days out, repeats over and over this is the next available appt. I go online and it shows open appt in 4 days, so I make that 2nd appt myself. So we get to 2nd appt, tech shows up and is here for about 5 minutes and says "ok its fixed" Well it wasn't. Used it next morning and same problem. Called to get 3rd appt and was set for only 2 days away. Thats great, wrong, no one ever showed up! Waited all day and no one ever showed up or even bothered to call. So angry, I could throw this washer out the door. After talking with 1st customer service, I was told not enough techs to cover appts. Well than don't overbook! Ask to talk to supervisor and was put on hold and he never came back. Imagine that!! Called 2nd customer service and I went through the whole story again asked to talk to supervisor and she came back and told me to call him back in 2 hours, he was helping customers. Excuse me , whar the hell am I. I am done with Sears for ever. Never buy anything from them again, definitely never making another service appt. Sears called me the next morning wanting to reset my appt for 1 1/2 weeks away. Not going to happen ever again.