Clothing - Complaint
ONLINE, MISSOURI -- I have had the worst experience's that I have ever had with Kohls. Not only have I been on the phone (for Kohls.com orders) more than a handful of times for more than 30 min at a time over silly little things that could have easily been fixed but I have talked to some of the rudest "customer service" representatives that you have.
It all started with cyber Monday and Kohls cash (that was stated $15 for every $50.00 spent online) but apparently it was wrong. I called and asked why we did not receive our Kohls cash with our order that was placed on cyber Monday (but didn?t get until almost 3 weeks later) and the guy (the only one that was nice)was really nice especially since I was on hold for almost 2 hours and went ahead and honored our Kohls cash but I would have to call back when I got an online order ready to redeem the Kohls cash. It all went down hill from there.
I was on the phone with someone last week (on thur 1/3) and she charged my card almost $50.00 more than it was suppose to be. I called once again the next day and argued with a guy for more than 20 min over the ordeal and he could not fix it. I even asked for a manager and he would not put me though to one. So now I get to take more time out of my day to go down to my bank and have them fight with you all to fix this. I do not want nor do I wish to receive any more "Kohls cash" from your company because it has been nothing but a hassle for me but I did want to let you know that you have lost our business and I will be writing a review about the awful experience that I have had with your company. I truly hope that you all can get it together because this was just ridiculous!
Thank you for wasting my time once again....